The sweltering warmth, the hazy smoke from the exhaust fumes of automobiles, the lengthy distance it’s essential to cross, the longer ready hours to obtain a reserving—these are simply among the widespread encounters that meals supply riders should expertise of their on a regular basis journey on the street.
In reality, these are the issues that this author has skilled herself when she stepped into their footwear throughout the GrabFood Walker expertise, which allowed representatives of the media to develop into immersed within the realities and tales of GrabFood delivery-partners.
However, in fact, these are simply the tip of the iceberg. Each single day, they should courageous all uncertainties to realize their purpose of bringing pleasure to our doorsteps. Such is the case for 44-year-old Rosito Marcelino Guatno Jr., often called Kuya Sito to many.
Kuya Sito has been with Seize since 2018 when he began as a GrabCar driver after quitting his former job. Shortly after, he turned a GrabFood delivery-partner. He often travels from 12 midnight to morning or till he reaches the quota he set for himself.
“Minsan ang byahe ko ay hanggang 6:00 a.m. lang para maihatid ‘yung mga anak ko (Typically, I solely ship till 6:00 within the morning to fetch my youngsters),” Kuya Sito shared. “Minsan din lumalagpas ako sa 8 hour-duty, lalo na kapag could mga kailangang bayaran at kailangan magsipag (Typically I additionally exceed the 8 hour-duty, particularly once I have to pay some payments and I have to work more durable).”
Persevering by way of intense challenges whereas on the street
All through his expertise prior to now six years, Kuya Sito got here throughout a myriad of challenges whereas he was on responsibility: from street challenges to interacting with completely different sorts of shoppers.
Kuya Sito stated, “Sa line ng work namin, susceptible kami to accidents. Nandyan ‘yung mga lugar na ayaw [namin] daanan dahil nakakatakot, ‘yung mga susceptible sa holdup. Hindi rin maiiwasan na maaksidente (Our line of labor is all the time liable to accidents. There are these locations that [we] don’t wish to undergo as a result of it’s scary, these which are liable to holdups and robberies. Accidents are additionally inevitable).
Maybe, probably the most difficult one Kuya Sito needed to expertise was when he himself received concerned in an accident, inflicting him to cease working for a month to concentrate on his restoration.
“‘Yun na rin ‘yung naging memorable expertise ko [bilang GrabFood delivery-partner]. After a month naman ay bumalik din ako (That’s additionally my memorable expertise [as a GrabFood delivery-partner]. After a month [since the accident took place], I used to be again on responsibility once more),” he recalled.
Like all Filipino, Kuya Sito persevered by way of this intense adversity and with Seize’s help in his medical bills, he was capable of get again in form and proceed delivering happiness and smiles on each buyer’s face.
Bringing smiles at folks’s doorsteps by way of customer support etiquette
Talking of shoppers, the 44-year-old GrabFood delivery-partner has his justifiable share of fascinating tales concerning the prospects he had interacted with.
“Hindi mawawala ‘yung mga prospects na nagpa-prank, mga na-encounter ko na ‘yan (I’ve encountered prospects who play pranks on us),” stated Kuya Sito, explaining how these form of prospects make their job troublesome. “Marami ring nagca-cancel na lang bigla. Could iba naman na magagalit sa’yo (There are those that all of the sudden cancel their orders. Others will get offended at you).”
“Isa ‘yan sa mga natutunan ko sa Seize, paano ang tamang method sa mga prospects since iba’t ibang klase ng prospects yung naeencounter mo (That’s one of many issues I realized at Seize, how one can method prospects fastidiously because you’ll encounter completely different sorts of individuals,” he went on to say.
However regardless of these experiences, he remained steadfast in offering high quality service to his prospects.
“We nonetheless present them good service kasi gusto namin uulit ‘yung buyer. Tsaka iniingatan talaga rin namin ang picture ng Seize. Pag inisip kasi ng tao kung ano ang Seize, ang alam nila kami [delivery-partners] yun, eh. At kung ano ‘yung ipapakita naming ugali, magrereflect ‘yun sa lahat. Kaya kailangan mo rin talaga ng mahabang pasensya (We nonetheless present them good service as a result of we wish the shopper to patronize us once more. In addition to, we do our greatest to protect the picture of Seize. When folks take into consideration what Seize is, they instantly consider us [delivery-partners]. No matter our perspective and actions towards our prospects will replicate on everybody. So, you actually need loads of endurance),” Kuya Sito defined.
On a lighter be aware, Kuya Sito additionally shared his favourite moments with prospects who had proven their appreciation to him whereas on responsibility.
“‘Yung favourite second na masasabi ko ay syempre, ‘yung tip na binibigay nila—maliit o malaki man ‘yan (The favourite second I can say is, in fact, the tip they offer—whether or not it’s small or huge),” Kuya Sito admitted, including that the information he receives from his prospects function his youngsters’s extra pocket cash when going to highschool.
“Pero bukod doon, mas naa-appreciate namin na pagdating sa drop off ay sasalubungin na kami ng prospects (Other than that, we recognize extra when prospects are already there within the drop off areas),” he added.
“Para sa amin, mahalaga ‘yung oras eh. Hindi naman kami kagaya ng iba na hourly ang price. Depende kami sa reserving at ‘yung oras na ilalaan namin sa paghihintay ng matagal, pwede namin ‘yun magamit para mag-pick up ng order at magdeliver sa iba (For us, time is vital. We aren’t like others who’ve an hourly price. We rely on the reserving and the time we spend ready for our prospects, we will use that to choose up the order and ship it to others),” he continued.
Extra than simply his uniform, Kuya Sito is an advocate, good friend, and household man
Kuya Sito just isn’t solely only a trusted delivery-partner, but in addition an advocate of his fellow riders’ rights. He’s additionally the chief of all GrabFood delivery-partners within the cities of Taguig and Makati and the municipality of Pateros, serving because the mediator between the riders and Seize to handle and clear up points and issues raised by the previous.
“Being a pacesetter is tough dahil ‘yung problema nila, problema ko na rin. Pero nasa ardour ko na ang pagtulong kaya para sa akin okay lang (Being a pacesetter is tough as a result of their drawback is your drawback as effectively. However my ardour is to assist so I don’t thoughts it),” he stated, including that he and his fellow riders will assist one another every time one wants it.
Outdoors his inexperienced uniform, Kuya Sito additionally values his household, and thus, the whole lot that he does as a GrabFood delivery-partner is for his household’s future, significantly for his three sons.
“Lagi kong sinasabi sa kanila [kapag may nakikita kaming delivery rider] na, ‘Ganyan ‘yung trabaho at ginagawa ko araw-araw.’ Ginagawa ko kasi ‘to para makapagtapos sa pag-aaral ang aking mga anak (I all the time inform them [when we see a delivery rider] that, ‘That’s the form of job that I’ve and I do it each day.’ I do it in order that my youngsters can end their training),” he shared.
Message to everybody
If there’s one factor that Kuya Sito desires to share with everybody, it’s to study to understand your supply riders by not making them wait longer.
“Para sa amin, time is cash. Kaya mas okay sana kung h’wag ninyo paghintayin ang inyong mga riders ng matagal, gaya ng quarter-hour (For us, time is cash. So it might be higher when you don’t make your riders wait for a very long time, like quarter-hour),” he suggested.
For his fellow riders, Kuya Sito additionally shared some phrases of knowledge that can assist them in the long term.
“Marunong sana tayo gumalang din sa ating mga prospects at h’wag din tayo sana masyadong tip-conscious. Matuto rin tayong mag-update sa ating mga prospects kung ano ang standing ng orders nila (We must also know how one can respect our prospects and never be too tip-conscious. Let’s additionally study to replace our prospects on the standing of their orders),” he added.
Kuya Sito’s story is only one instance of the on a regular basis life skilled by GrabFood delivery-partners. They’re extra than simply the uniforms they put on; they’re additionally dreamers who’re dedicated to delivering happiness at our entrance doorways. As a result of for them, they view each supply as a step nearer to reaching their desires.
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